Our New Portal

We have now launched our new portal and you need to re-register

Account servicing – Please re-register

Castle Community Bank use a third-party company to assist with servicing our members’ but unfortunately, our previous partner, My Community Finance, entered administration on 9 June 2026.  As a result, we have moved to a new third-party company, Lantern UK, at short notice. We would ask that you bear with us during this transition period.

Rest assured we are working hard to maintain the high standard of service you expect from Castle Community Bank and please accept our apologies for any delay in responding to your requests for information.

Savings accounts offered by Castle Community Bank are protected by The Financial Services Compensation Scheme (FSCS) up to a value of £120,000 per person.

Accessing the new portal: How to register

We have now launched our new portal which will allow you to view your account held with Castle Community Bank and update your details, send us a secure message and request a call back.

You will have to re-register to use the service. The registration process is simple and straightforward, and the process is illustrated below. You will need to have your account number to hand.

Log-in Step 1
Log-in Step 2
Log-in Step 3

Please use the email address you have previously registered with us. Should you wish to change your email address, you can do so once you have registered. At present, you can register only one account. The portal cannot display multiple accounts at this time. We will continue to enhance the portal over time, introducing additional features designed to make managing your account even easier.

Accessing the new portal: Video walkthrough

If you need help or have a specific query about your account, please call us on 0203 970 0110. We are here from 0900 to 1700 Monday to Friday. We are closed at the weekend but if you request a call back through the portal, we will be in touch during your preferred timeslot.