Cookie Policy

Background

This website castlecommunitybank.co.uk (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

Definitions and Interpretation

1. In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:
2. “Cookie”
   means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;
3. “Cookie Law”
   means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 [and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”)];
4. “personal data”
   means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by [the Data Protection Act 2018] OR [EU Regulation 2016/679 General Data Protection Regulation (“GDPR”)];

Information About Us

1. Our Site is castlecommunitybank.co.uk operated by Castle Community Bank, a credit union registered as a mutual society with the Financial Conduct Authority under reference 019CUS, whose registered address is 49 Great Junction Street, Edinburgh, EH6 5HX.
2. Our Data Protection Officer is the Chief Operating Officer, and can be contacted by email at info@castlecommunitybank.co.uk, by telephone on 0131 466 5006, or by post at 49 Great Junction Street, Edinburgh, EH65HX
3. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority.
4. We are a member of the Association of British Credit Unions Limited (ABCUL).

How Does Our Site Use Cookies?

1. Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
2. All Cookies used by and on Our Site are used in accordance with current Cookie Law. The tables below explain the types of cookies that we use.
3. You can update the settings at any time at: Change Cookie Preferences
4. For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy https://castlecommunitybank.co.uk/privacy-policy.
5. For more specific details of the Cookies that We use, please refer to the table below.

Consent and Control

1. Before Cookies are placed on your computer or device, you will be shown a message on screen requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies [unless those Cookies are strictly necessary]; however certain features of Our Site may not function fully or as intended. [You will be given the opportunity to allow and/or deny different categories of Cookie that We use.
2. In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
3. The links below provide instructions on how to control Cookies in all mainstream browsers:

• Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
• Microsoft Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
• Microsoft Edge: https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d
• Safari (macOS): https://support.apple.com/en-in/guide/safari/sfri11471/mac
• Safari (iOS): https://support.apple.com/en-gb/HT201265
• Mozilla Firefox: https://support.apple.com/en-in/guide/safari/sfri11471/mac
• If you are using any other web browser, please visit your browser’s official support documents

Changes to this Cookie Policy

1. We may alter this Cookie Policy at any time. [If We do so, details of the changes will be highlighted at the top of this page.] Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.
2. In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

Further Information

If you would like to know more about how We use Cookies, please contact Us at info@castlecommunitybank.co.uk, or by telephone on 0131 466 5006.

For more information about privacy, data protection and our terms and conditions, please visit the following:

• Castlecommunitybank.co.uk/privacy-policy
• Castlecommunitybank.co.uk/terms-and-conditions