Get in touch

How can I access my funds?

You can still request access to your funds by contacting our member service team using the telephone number or email address published on our website.

We appreciate that the temporary unavailability of the portal may be inconvenient. Requests will be processed as quickly as possible, subject to the terms of the account—for example, any notice period or fixed maturity date.

Will a new member portal be available?

Yes. We are working to introduce new online servicing arrangements. We will contact members with further information very soon, including access instructions and the confirmed launch date, as soon as these are available.

In the meantime, our team is on hand to help and members can continue to contact us directly for assistance with their accounts.

What changes will members see going forward?

Members may notice changes to:

• The online portal and how they log in.
• Some telephone numbers, email addresses or correspondence.
• The name of the servicing provider shown in communications.
• How certain account requests are submitted and processed.

Your account will remain with Castle Community Bank, and the contractual terms of your deposit or loan will not change simply because our servicing arrangements have changed. We will explain any action members need to take and Castle Community Bank will never ask for passwords or full security details by email or text.