Get in touch
Find ways to get in touch, or how to visit usManage your account via the online portal
We are delighted to advise that we can now offer a quicker way for you to manage your account and handle many common service requests such as;
Please note that you will need to create a new login for our new member portal. If you created a login for the old Castle Community Bank Member Portal, this will no longer work
Access your online portal:
You can click on the Login button below, or at the top of any page to get straight to your account.
If your enquiry is urgent, the quickest and easiest way to help us support you is to reach out to us and one of our team will be on hand to assist you.
Reach out to us
Loan enquiries – opening hours 9.00am to 5.00 pm Monday-Friday
Financial support & loan repayments assistance:
email: repayments@castlecommunitybank.co.uk
tel: 0203 970 0110
Changes to Loan Accounts or circumstances:
email: info@castlecommunitybank.co.uk
tel: 0203 970 0110
Debt Management Practitioners
(Information & updates):
email: debtmanagement@castlecommunitybank.co.uk
tel: 0203 970 0110
Savings enquiries – opening hours 10.00 am to 4.00 pm Monday-Friday
Maturing Fixed Term Deposit Accounts:
email: maturities@castlecommunitybank.co.uk
tel: 0131 466 5006
Changes to Savings Accounts or circumstances:
email: savers@castlecommunitybank.co.uk
tel: 0131 466 5006
Our Leith Branch
Our Leith Branch is now closed but if you wish to meet in person,
please call 0131 466 5006 (option 5) and we will be happy to arrange this for you.
Bank Holidays
We are closed on Banks Holidays.
For more information on these, check out the official Gov UK site:
https://www.gov.uk/bank-holidays#england-and-wales