Debt management

The financial well-being of Castle Community Bank Members is our priority. 





There are a variety of reasons you may find yourself struggling with debt, many of which can be beyond your control. According to the debt charity Stepchange, the top 3 reasons for calls to their helpline are:
  1. Reduced income
  2. Unemployment or redundancy
  3. Injury or illness

Castle Community Bank are a responsible lender and we want to work with our customers and help when difficulties are encountered. So, if you are experiencing debt problems, please make sure that you get help straight away by speaking to us before it spirals out of control.

The organisations below are also sources of free help and advice when it comes to debt problems.*

Here’s a list of energy suppliers who offer grants to their customers:

If residents can’t get a grant from their own supplier, they might be able to get a grant from the British Gas Energy Trust. These grants are available to anyone – you don’t have to be a British Gas customer to be eligible.

Members may also be able to access local grants and you can see what’s available in your area on the Simple Energy Advice website.


Struggling with your debt obligations?

If you are concerned about your ability to pay your loan please get in touch with us, either by emailing or by calling 0203 970 0110 during office hours.


When struggling with debt it can lead to feelings of depression or distress, the following organisations are there to help people in need of assistance.

Your local authority website can also be a source of advice specific to your area.

*Please note these are links to external sites. Castle Community Bank is not responsible for the content or views expressed on them